Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it.

To start a return, please view your order and initiate a return.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@thedetoxdevice.com. 

Cancel your order
Once an order has been processed, we cannot stop this order and it will be delivered. You will need to contact us to cancel your order. We will do what we can to facilitate a cancellation.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Delayed or Lost Packages
We ask that you wait 10 business days past the 20 day deadline if a package is late before we report it as lost. There are a number of things that can delay a package in transit and we want to ensure minimal impact when shipping. We will not offer a refund for lost packages that have not gone through this wait period.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

The Detox Devices are non-working replica models made to look like popular smartphones. They are not genuine branded devices and are not manufactured by or affiliated with any smartphone maker.

Because of this, minor differences in colour, finish, size, weight, and packaging from the product photos or from the devices they resemble are normal, expected, and not eligible for return or refund. We will also not return for a rattling noise as this is expected when the buttons are not connected to anything inside to prevent this. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@thedetoxdevice.com.